Ink & Insight - Your Questions Answered

How should I prepare my design file?

Before getting started, please review our Artwork Guidelines & Print Guide as each product has different requirements.

What is the difference between DTG, sublimation, and UV?

Sublimation is typically used on polyester or polymer-treated materials, UV is for PU products, and DTG is for cotton. 

Can I order a sample first?

Yes! In fact we encourage your first purchase is made as a sample to ensure product details, sizing, and fit align with your customers. If you are creating your own apparel, all purchases can be made as samples.

How do I soften my sublimated apparel?

The raw material that is used to produce your sublimated apparel is soft and has some stretch in its original form. After the sublimation and printing process, the material can become stiff and does not have the same softness as the raw material. If you would like to soften the material of your apparel, please follow the instructions below.

• Step 1. Soak your product in a 5 gallon bucket with room temperature water.
• Step 2. Add 5 teaspoons of table salt and soak for 60 minutes.
• Step 3. Machine rinse in cold water with detergent and add 10 ml of fabric softener.
• Step 4. Dry as instructed per the drying instructions attached to the product. 
  
  

Disclaimers:

• Please use the type of detergent and softener that is recommended by the model/manufacturer of your washing machine. 
• If the apparel is left to soak longer than 60 minutes, your product may be begin to fade, but the product will continue to soften.
• The ingredient amounts listed above are based on soaking one product at a time. Please do not attempt to soak multiple products at one time in the same bucket. 
• This process is not recommended for Women's Swimwear or Women's Athleisure products listed (material content 80% Polyester, 20% Spandex, with a fabric weight: 5.90 oz/yd² (200g/m²) as there is already stretch and softness after sublimation.

How long will this take and what if I need to cancel?

You will experience swift fulfillment with an average production just 3 business days (plus shipping time). Your unique items are carefully crafted on-demand, reflecting our commitment to quality. As a token of this commitment, our print guarantee ensures your satisfaction. Please note, all sales are final, and while we can't accommodate cancellations or modifications, our team is here to support you throughout the process.